Aspects Year Positive Negative
Procedures 2019 42 109
2020 10 115
Requirements 2019 6 26
2020 2 53
Costs 2019 0 8
2020 0 11
Time 2019 33 150
2020 22 197
Service Officers 2019 99 70
2020 112 96
Software/ Apps 2019 7 111
2020 18 367
Facilities 2019 11 56
2020 5 161