Construct	Item	Factor Loading	Cronbach’s Alpha	CR	AVE
Self-efficacy (A1SE)			.85	.89	.53
	SE14	.77
	SE22	.82
	SE25	.70
	SE26	.72
	SE32	.71
	SE33	.75
	SE34	.69
Work intensity (A2WI)			.87	.90	.52
	WI12	.73
	WI14	.73
	WI15	.72
	WI 21	.78
	WI 22	.72
	WI 23	.72
	WI 32	.82
	WI 33	.78
Customer contact (A3CC)			.87	.91	.72
	CC12	.88
	CC21	.83
	CC22	.79
	CC31	.89
Supervision (A4SUP)			.94	.95	.69
	SUP1	.75
	SUP12	.80
	SUP22	.86
	SUP31	.81
	SUP32	.88
	SUP33	.83
	SUP42	.87
Burnout (B BO)			.82	.87	.53
	BO11	.75
	BO14	.73
	BO16	.70
	BO22	.72
	BO31	.77
	BO32	.76