Construct |
Item |
Factor Loading |
Cronbach’s Alpha |
CR |
AVE |
Self-efficacy (A1SE) |
|
|
.85 |
.89 |
.53 |
|
SE14 |
.77 |
|
|
|
|
SE22 |
.82 |
|
|
|
|
SE25 |
.70 |
|
|
|
|
SE26 |
.72 |
|
|
|
|
SE32 |
.71 |
|
|
|
|
SE33 |
.75 |
|
|
|
|
SE34 |
.69 |
|
|
|
Work intensity (A2WI) |
|
|
.87 |
.90 |
.52 |
|
WI12 |
.73 |
|
|
|
|
WI14 |
.73 |
|
|
|
|
WI15 |
.72 |
|
|
|
|
WI 21 |
.78 |
|
|
|
|
WI 22 |
.72 |
|
|
|
|
WI 23 |
.72 |
|
|
|
|
WI 32 |
.82 |
|
|
|
|
WI 33 |
.78 |
|
|
|
Customer contact (A3CC) |
|
|
.87 |
.91 |
.72 |
|
CC12 |
.88 |
|
|
|
|
CC21 |
.83 |
|
|
|
|
CC22 |
.79 |
|
|
|
|
CC31 |
.89 |
|
|
|
Supervision (A4SUP) |
|
|
.94 |
.95 |
.69 |
|
SUP1 |
.75 |
|
|
|
|
SUP12 |
.80 |
|
|
|
|
SUP22 |
.86 |
|
|
|
|
SUP31 |
.81 |
|
|
|
|
SUP32 |
.88 |
|
|
|
|
SUP33 |
.83 |
|
|
|
|
SUP42 |
.87 |
|
|
|
Burnout (B BO) |
|
|
.82 |
.87 |
.53 |
|
BO11 |
.75 |
|
|
|
|
BO14 |
.73 |
|
|
|
|
BO16 |
.70 |
|
|
|
|
BO22 |
.72 |
|
|
|
|
BO31 |
.77 |
|
|
|
|
BO32 |
.76 |
|
|
|